Current Business Manager with current and previous HR experience


Last Updated: 27th April 2018 (over 4 years ago)

Address
Trinidad and Tobago

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
25 to 34

Qualification Level
Masters

Languages
English

Summary

Military trained discipline with 9 years of progressive experience in Human Resources affairs and business operations. Recognized as a highly motivated team leader who analyzes existing HR policies and implements effective change with regional deployment in St. Kitts/Nevis and Dominica. Proven strengths in business procedures, training and development, recruitment and on-boarding, talent acquisition, HRIS management and performance quality control. I am enthusiastic and ready to boost employee performance and enhance business strategies for expected results.

Education

Australian Institute of Business
MBA Human Resource Management

   May 2013
— Current

Completed all examinations.
Thesis (pending)

Australian Institute of Business
Post Grduate Diploma HRM

   Apr 2013
— Nov 2014

Cipriani College of Labor and Cooperative Studies
Associate of Science Degree Human Resource Management

   Sep 2009
— Oct 2012

Human Resource Management Association of Trinidad and Tobago
Affiliation - General Member

Experience

Sunny Group of Companies
Business Manager

   Jan 2016
— Current

Sunny Group of Companies
P.O.S, Trinidad – Roseau, Dominica – Basseterre, St. Kitts

Key accountabilities:
• Direct a staff of maximum 45 and minimum 18 at different locations locally and regionally. Departments include reception, food and beverage, hostesses, dealers, cashiers, maintenance, technical, floor attendants/supervisors and surveillance.
• Organize and direct all gaming operations of the casino, strategically maximizing profits.
• Stimulate business growth and competition through implementation of diversification and strategies by reviving the struggling client base and bringing back old clients, increasing overall revenue in addition to building a new client base.
• Revive inactive accounts by calling members inviting them back for special rewards.
• Ensure monthly targets are succeeded by comparing daily business revenue reports with weekly and monthly wins/losses.
• Manage inventory and ordered weekly merchandise to ensure appropriate stock levels.
• Direct all HR related functions such as employee relations, performance management, employee data management, recruitment and selection, job safety, disciplinary procedures, staff scheduling and payroll.
• Train, develop and mentor staff to meet all business standards.
• Solve discrepancies, issues or concerns that are reported by staff or guest.
• Uphold external regulatory requirements and internal policies.
• Monitoring budgeted financial performance benchmarks.
• Ensure employment rights and benefits are in proper keeping with the regional labor boards and social securities in Dominica and St. Kitts.
• Foster ongoing communication with banks and financial institutions regarding casino transactions.


Training and Development Officer

   Jun 2015
— Jan 2016

Sunny Group of Companies
P.O.S – Trinidad (Headquarters)
June 2015 – January 2016

• Designed and assessed specific industry training and programs throughout all 5 casinos
• Implemented interactive trainings and cross training methods to improve retention rates.
• Established management training programs aligned for their professional development.
• Offered hospitality to guests at an exceptionally luxurious level.
• Conducted training in areas of customer service, effective communication and leadership skills.
• Together with the legal practitioners, trained employees in industrial relations in relation to labor law Act and industrial relations Act.
• Liaise with managers and conducted interviews to identify training and development needs with solid feedback.
• Ensured improved performances were rewarded and recognized.

Trinidad and Tobago Defence Force
Senior Human Resources and Administrative Assistant

   Apr 2008
— Apr 2014

Senior Human Resources and Administration Assistant
Trinidad and Tobago Defense Force (Air Guard)
Rank – Senior Aircrafts Man
April 2008 – October 2014

• Supervised junior employees and review tasks before submission.
• Prepared reports, memos and correspondences.
• Arranged and conducted employee orientation for enlisted personnel and OJTs
• Co-coordinated meetings.
• HR information system.
• Assisted in developing position descriptions.
• Represented the HR department at Subject Matter Expert Exchanges and Recruitment Fairs.
• Coordinated recruitment and selection processes.
• Scheduled interviews for upper management and senior officers.
• Assisted in revising TTDF policies and employee description.
• Maintained reports on new recruits to ensure performance standards were met.
• Maintained good customer service/rapport with governmental organization and civilian authorities.

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